Calls and Registration Failing

Incident Report for WigWag

Resolved

Service has returned to normal and we have had no further reports of any ongoing impact.

Posted Jun 07, 2021 - 14:29 BST

Monitoring

Service is beginning to return to normal for some customers and we expect all service to be returned to normal shortly.

Posted Jun 07, 2021 - 13:13 BST

Update

We are continuing to work on mitigating the impact of this issue and you may still be experiencing intermittent drop in connectivity and calls.

Posted Jun 07, 2021 - 13:01 BST

Update

We are seeing service restoring for most users and will monitor this. Please restart your device if it is unable to connect.

Posted Jun 07, 2021 - 12:21 BST

Identified

We have identified this as relating to a connectivity impacting our central database. Actions have been taken to mitigate the impact.

Posted Jun 07, 2021 - 12:15 BST

Update

We are continuing to investigate this issue.

Posted Jun 07, 2021 - 12:14 BST

Investigating

We are currently investigating reports of registration dropping and inbound and outbound calls failing on the platform.

Posted Jun 07, 2021 - 12:00 BST

This incident affected: Business Phone Service (WigWag Cloud) (Phone Calls and Numbering, Portal and API).