Between 8.30am - 9.30am This morning we had a few reports of intermittent call quality. An update from one of our Traffic providers below.
We saw instability in a single router within our Telehouse East site. This was due to a hardware limit being reached which we believe was the indirect result of overnight maintenance at a peer network. Addressing this caused widespread reconvergence across the network. We are monitoring the status of this router in case of recurrence but it has been stable since 9.34am.
Posted Nov 12, 2021 - 13:44 GMT
This incident affected: Business Phone Service (WigWag Cloud) (Phone Calls and Numbering).